Refund policy

RETURNS

To be eligible for a return, your painting or print must be in the same condition that you received it. It must also be in the original packaging or packaging of the same standard.

Commissions and customised prints are exempt from being returned.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should use a trackable shipping service and purchasing shipping insurance. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

REFUNDS

Once your return is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bobharperart.com.